Thank you for shopping with Olive Republic! We offer both domestic and international shipping options. Please read below for details on our shipping policies.
1. Processing Time and Shipping Rates
1a. Items not on Pre-Order
- Kindly allow 7-10 business days for your order to be processed once payment is made.
- Orders placed on weekends or holidays will be processed on the next business day.
- Shipping rates are calculated at check out and can differ depending on your delivery location.
- Shipping costs will vary depending on the weight and shipping destination.
- Please note that international customers are responsible for any customs fees, duties, or taxes imposed by their country.
1b. Items on Pre-Order
- For items available for pre-order, please note that the estimated shipping time is provided on the product page.
- Pre-order items typically require a longer processing time and may take 2-4 weeks to be shipped.
- If your order contains both pre-order and in-stock items, we will ship them together once all items are available.
- Please note that the estimated shipping time for pre-order items is an approximation and actual shipping times may vary.
- We will notify you via email once your pre-order item has been shipped and provide you with a tracking number.
- If you have any questions or concerns about your pre-order, please contact us at firstname.lastname@example.org
3. Order Tracking
- Once your order is shipped, you will receive an email confirmation with a tracking number.
- Please note that it may take up to 24 hours for the tracking information to update in the carrier's system.
4. Shipping Address
- You are responsible for providing accurate and complete shipping information, including the correct shipping address.
- If your order is returned to us due to an incorrect or incomplete shipping address, we will contact you to correct the address and re-ship the order.
5. Order Modifications and Cancellations
- If you need to modify or cancel your order, please contact us as soon as possible at email@example.com.
- Once an order has been processed and shipped, we are unable to modify or cancel it.
6. Shipping Delays
- While we make every effort to ensure timely delivery of your order, please note that delays may occur due to weather conditions, carrier disruptions, or other unforeseen circumstances.
- We are not responsible for any delays caused by the carrier or for any damages resulting from the delay.
- If you have any questions or concerns about our shipping policies, please contact us at firstname.lastname@example.org.